Transforming learning experiences through innovation, thoughtful strategy, and a human touch.
About Me
Hello, I'm Cindy
I'm a passionate instructional designer who believes learning should be both impactful and unforgettable. I blend cutting-edge learning science with powerful digital tools to craft training experiences that inspire action and deliver results.
I thrive in fast-paced, collaborative environments and excel at building strong, trust-based partnerships with global teams and subject matter experts.
My Mission
“To transform complex information into high-impact, learner-centered learning experiences that empower people with the skills and confidence to thrive — today and tomorrow.”
Skills
Instructional Design0%
eLearning Development0%
Learning Experience Design0%
Visual Design0%
Project Management0%
Design Philosophy
"Learning experiences should be both impactful and unforgettable."
My approach to instructional design is centered around the learner, focusing on creating experiences that are not only educational but also meaningful and impactful.
Empathy
Understanding learner needs, challenges, and motivations to create relevant experiences.
Clarity
Presenting information in a clear, concise and well-structured manner to enhance understanding.
Engagement
Creating interactive, immersive experiences that capture attention and foster active learning.
Accessibility
Ensuring learning experiences are inclusive and accessible to all learners, regardless of abilities.
Designed an interactive, company-wide performance development training video for the refresher program, aimed at encouraging employees to set meaningful yearly goals.
Role: Instructional Designer & Developer
Effective Mentoring & Shadowing
Customer Success DevelopmentCanvaElai.io
Designed a linear training video for a select group of Customer Success team members to enhance their mentoring and shadowing sessions when guiding new joiners.
Role: Instructional Designer & Developer
CrypTalks In 90 Seconds
Customer Success DevelopmentCanvaElai.ioWideo
Designed a 90-second micro learning series on various cryptocurrency topics for the Customer Success team, with a phased company-wide rollout.
Role: Instructional Designer & Developer
My Design Process
Analysis
Identify needs, audience and goals to establish clear objectives.
Design
Create learning objectives, content outlines, storyboards, and prototypes for the learning experience.
Development
Build engaging learning materials and interactive elements.
Implementation
Deploy the learning solution and train facilitators if needed.
Evaluation
Assess effectiveness and gather feedback for continuous improvement.
Analysis
Identify needs, audience and goals to establish clear objectives.
Design
Create learning objectives, content outlines, storyboards, and prototypes for the learning experience.
Development
Build engaging learning materials and interactive elements.
Implementation
Deploy the learning solution and train facilitators if needed.
Evaluation
Assess effectiveness and gather feedback for continuous improvement.
Analysis
Identify needs, audience and goals to establish clear objectives.
Design
Create learning objectives, content outlines, storyboards, and prototypes for the learning experience.
Development
Build engaging learning materials and interactive elements.
Implementation
Deploy the learning solution and train facilitators if needed.
Evaluation
Assess effectiveness and gather feedback for continuous improvement.
My Iterative Approach
Gather Feedback
Collect insights from stakeholders and learners throughout the process.
Iterate and Refine
Make continuous improvements based on feedback and testing results.
Document and Share
Capture lessons learned and best practices for future projects.
Tool Stack
Canva
Graphic Design & Templates Platform
Figma
Collaborative UI/UX Design & Prototyping Tool
Articulate Suite
E-learning Authoring Tools (Storyline & Rise)
Wideo
Animated Video Creation
Adobe Photoshop
Graphics & Photo Editing Software
Adobe Illustrator
Vector Graphic Editor
Elai.io
AI Video Creation with Avatars & Voiceover
TalentLMS
Corporate Training LMS
KnowBe4
Security Awareness Training LMS
Design Skills
Visual Design0%
UI/UX Design0%
Storyboarding0%
Video Production0%
Instructional Skills
Needs Analysis0%
Learning Objectives0%
Assessment Design0%
Curriculum Development0%
Testimonials
"Cindy brought creativity, clarity, and care to every project she touched. Her attention to detail, ability to work under pressure, and unwavering commitment to excellence made a lasting impact on our team and the learning experiences we delivered. She's a rare talent!."
Kyal
Senior Instructional Designer, Luno
"Cindy's knack for quickly understanding complex topics and translating them into clear, easy-to-follow content is a testament to her sharp mind and collaborative spirit. She consistently created dynamic learning experiences that resonate with learners, proving that when you combine a quick learner with a great personality, anything is possible."
Tiffany
Training Lead, Luno
"Cindy is a fast-thinking, adaptable instructional designer whose expertise and uplifting attitude make her exceptional asset to any team."
Carla
Senior Facilitator, Luno
"I admired how she would always jump in to help 🌟 Smart, super approachable, and just genuinely great to have on the team."
Dominic
Facilitator, Luno
"Working with Cindy was a pleasure. She showed professionalism, creativity, and a strong work ethic throughout the instructional design process. Always responsive and communicative, she made collaboration smooth and delivered high-quality work on time, often exceeding expectations."
Hannah
Compliance Strategy Manager, Luno
"I worked with Cindy on a major compliance project, and she quickly grasped complex regulations and delivered clear, engaging training content. Despite tight deadlines, she managed reviews, feedback, and sign-off efficiently."
Nadia
Lead Business Analyst, Luno
Let's Connect
I'm always interested in discussing new projects, creative ideas, or opportunities to be part of your vision.
